Company

Terms & Conditions

These Terms and Conditions of use apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). Top Travel Italy reserves the right to integrate or modify at its own discretion any of the dispositions contained in the Terms and Conditions of use, including any disposition and/or directive that the website refers to.

1. Prices

All prices are quoted in local currency “Euro” and include value added tax (I.V.A.). The eventual currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Prices are inclusive of all specified in “This tour includes” and are not inclusive of all not specified in “This tour includes”.

2. Reservations

Acceptance reservations are subject to availability at the moment of request and they are considered confirmed only when Top Travel Italy provides by e-mail the booking document with all service details. If Top Travel Italy is unable to provide the service, a cancellation of the booking request will be sent by email. Whether two or more people are involved on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts and accepts the booking conditions on behalf of each member of the party.

3. Payments, Changes and Cancellation Policy

Payment terms

Top Travel Italy accepts the following credit cards for payments: Mastercard, Visa, American Express. Forms of payment accepted are payment by credit card or wired transfer. No deposit will be required at the time of booking, the entire price must be paid at the time of confirmation with no additional fee required for processing payments. Special terms can be agreed on a contract basis signed and accepted by both parts. Customers must notify the cancellation of the reservation by e-mail, the date of cancellation is calculated based on Central European Time (CET).

Terms of Changes

Please contact Top Travel Italy by e-mail or telephone in case of any change request. Unless otherwise agreed, Top Travel Italy for the changes required by Customers will apply the same conditions specified in the Cancellation Policy.

Cancellation Policy

Unless otherwise agreed, for cancellations notified between the date of service confirmation and until 30 calendar days prior to the date of the first service, no fee will be applied in addition to any cancellation fees that might apply for services and or products booked through Top Travel Italy; for cancellations notified between 29 to 8 calendar days prior to the date of the first service, a cancellation fee of 10% on the total amount paid will be applied in addition to any other cancellation fees that might apply for services and or products booked through Top Travel Italy; for cancellations notified within 7 calendar days to the date of the first service and in case of No-show, the total amount paid will be not refundable.

4. Refunds and Claims

There is no refund on reservation fees and tickets of monuments that on few occasions are closed due to ceremonies, strikes and any kind of event that is out of our control. Top Travel Italy reserves the right to cancel, change or substitute any tour that you have booked at www.toptravelitaly.com at any time and for any reason: in such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Refunds are not made for any missed service, in case of any problem please contact Top Travel Italy immediately, by e-mail or calling the office.

If for any reason you are still unsatisfied, any claims must be received in writing within 20 days of the termination of the tour. Any adjustment will be based only on the actual cost of the services involved. The contract is governed by Italian law and in case of dispute that we cannot settle amicably, exclusive jurisdiction is conferred on the Italian court.

5. Disclaimers and Limitations of liability

Top Travel Italy acts as intermediary between clients and carefully selected service providers. All such persons and entities are independent contractors independently owned and managed. The Client by engaging Top Travel Italy and making full payment for the specified service agrees that Top Travel Italy cannot be considered responsible for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which Top Travel Italy tours visits, where and when the closure of that venue is out of the control of Top Travel Italy or where Top Travel Italy is not notified by the venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.

6. Privacy Policy

Your personal privacy is important to us. Here you will find an explanation of Top Travel Italy Privacy Policy.

When you contact Top Travel Italy, we ask you to provide us with personal information such as your name, address, city, state, zip, phone number, birth date, destinations and travel preferences. This information is collected on the registration form so that your request of services can be secured. When someone other than yourself is accompanying you on travel purchased through Top Travel Italy, we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Top Travel any information on their behalf.

The conferring of the consent of the treatment of the personal data, supplied for the above purposes, is necessary. Top Travel Italy will not be able to supply its services in case the user refuses to agree to the above. Top Travel Italy, through the data gathering and conservation system, ensures and guarantees that this will not comprise, directly or indirectly, arguments regarding the sensitive data; therefore, any data treatment which may concern directly or indirectly sensitive data will be excluded before hand.

The personal data will be gathered and conserved for the supply of the commercial electronic services of our products and to supply the Judicial Authority with the required information; the personal data will be elaborated with the purpose of defining the users commercial profile which will be utilized by Top Travel Italy s.r.l. only for its own marketing and promotional purposes. Finally, the personal data will be gathered, conserved and elaborated for administrative and accounting purposes. Your e-mail address is collected to send you an e-mail message confirming your reservation with us and sporadic e-mails informing you about the promotional marketing communications. These e-mails will come directly from Top Travel Italy. You may always decline to receive e-mails with promotional marketing purposes at any time by simply contacting us at: info@toptravelitaly.net.

We do inform you that the Italian Legislative Decree D.LGS. n. 196 of 30/06/2003 (“Policy on personal data protection”) specifically provides for the protection of persons and other subjects in matter of personal data processing and use. According to art. 13 of the Italian D.LGS. no. 196/2003, we are therefore committed to abide by the following Privacy Policy statement:

1. Personal data and information provided to us will be collected and used to book all tour, sightseeing, excursions, hotel and any kind of services on the website www.toptravelitaly.com

2. Your personal information is stored in secure database at secure addresses that are suitable to guarantee maximum security, integrity and privacy. We do not pass your information to third parties for marketing purpose.

3. Providing of data for the purposes mentioned at point 1 is compulsory, and their absence means the impossibility to establish and continue the relationship. Moreover, any request of cancellation of any data necessary to perform the obligations provided by contract/s and by law, or rather the refusal to provide said data, cause the impossibility to continue any relationship even with contract/s in force.

4. Data can be provided to the following subjects:

a) Person in charge of personal data processing to meet obligations provided either by present and future contract/s effective with you or by law;

b) Banks and credit institutes for money transfers and banking transactions;

c) Insurance companies selected by the Management with the sole object of insurance policy;

d) Natural or legal persons involved in the process for the completion of the booking contract (eg. hotels, company car, tour guides etc.)

e) Other subjects that can perform data processing on behalf of the Management.

5. The Management entitled to personal data processing is Top Travel Italy s.r.l., based and located in via Quattro Novembre, 69 – 00043 Ciampino – Roma (Italy).

6. At any time, you can exercise your rights towards the Management entitled to data processing, according to art.7 of the Italian D. LGS. 196/2003.

Be kindly informed that, according to art. 24 of the Italian Legislative Decree no. 196/2003, no authorization is required for the processing of personal data given to us and necessary to meet obligations provided either by law or present and future contract/s effective with you.

7. Contacts

Top Travel Italy s.r.l.
P.Iva/CF: 12699691007
Via Quattro Novembre, 69
00043 Ciampino – Roma
Tel. +39 06 56568257
E-mail: info@toptravelitaly.com
Website: http://www.toptravelitaly.com
R.E.A.: RM-1393992
Bank: Monte dei Paschi di Siena – Siena

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